Sign-in didn't return to the Hub
Sign-in didn't return to the Hub
Sign-in completes in your browser and hands back to the app. If your browser asks
whether to open Viorant, allow it. If nothing happens, return to the Hub and try
Sign in with Google again.
A model is greyed out / “add your key”
A model is greyed out / “add your key”
Your credit balance has reached zero, so the Viorant managed
tiers stop. Add your own provider key in the Model Master to keep
running — your own key costs no credits. Check the balance under
profile menu → Usage.
A connector's tools aren't showing up
A connector's tools aren't showing up
Re-authorize the connector — its access may have expired. You can re-authorize,
disable, or remove a connector from the Connectors surface.
Web search isn't working / web_search is disabled
Web search isn't working / web_search is disabled
web_search needs a Tavily API key. In the Hub, open Viorant Tools on the
Connectors surface and save your key in the Tool keys panel — the web_search
toggle stays disabled until a valid key is saved. See
Built-in tools. Also confirm web_search is in the
skill or agent’s allowed tools.On a CLI-deployed agent, the same symptom means VIORANT_RUNNER_SEARCH_API_KEY
was never set in .vio/.env.connectors before vio deploy, or wasn’t pushed to an
already-deployed agent. vio show <deployment id> lists web_search as pending when
the key is missing. See Connectors and tools for
how to set or rotate it.An agent run failed to start
An agent run failed to start
Make sure the agent has a model selected, and either a valid
provider key or a credit balance if it’s on a Viorant tier.
Re-run and check the streamed trace for the first error.
This page grows as common questions come in. Hit a snag that isn’t here? Let us
know via the website.